A couple of questions?

Let's get started and answer anything and everything you need to know about Paymi!

Frequently Asked Questions

About Paymi

Yes! Sharing is caring. You will receive $5.00 for every friend you refer to Paymi as soon as they make their first eligible purchase.

You can join Paymi by visiting https://app.paymi.com and begin the registration process. The first step is to link your credit and/or debit cards through online banking. This will enable Paymi to give you money automatically when you shop with your linked credit and debit cards. Are you a CIBC client? CIBC clients may click here to begin the registration process directly through CIBC Online® and Mobile Banking®.

No! Paymi is free to join and happy to welcome more members to the community!

Anyone can join Paymi! To receive cash back, simply link your credit and debit cards through online banking so Paymi knows when to reward you. Your cash back will be delivered to your Paymi account when you spend with your linked cards at brands offered on the platform!

Paymi is a rewards program that focuses on putting cash back in consumers pockets when they make purchases, in-store and online, with Paymi partner brands. Getting paid has never been easier.

Connecting Your Cards & Accounts

In this case please contact your financial institution, they will be happy to help you reset your account credentials. Are you a CIBC client? CIBC clients please click here to begin the password reset process.

Absolutely! You are able to connect as many credit and debit cards to Paymi as you would like. Simply go to the Financial Accounts section of My Account and click Link New Account to add any new card. Are you a CIBC Client? All of your eligible CIBC credit and debit cards will automatically be connected to your Paymi account.

When you connect your cards through online banking you are connecting all of the cards associated with that account. Are you a CIBC Client? All of your eligible CIBC credit and debit cards will automatically be connected to your Paymi account when you register.

You do this so Paymi knows when to reward you. Connecting your credit and debit cards through online banking allows Paymi to confirm when you make a purchase with a partner brand so you can receive cash back automatically!

During the registration process you will be asked to login to your online banking portal using the same card number and password you would with your bank.When you connect your cards through online banking Paymi will automatically add cash back to all of the credit and debit cards attached to your account! Are you a CIBC client? CIBC clients click here to begin the card linking process directly through CIBC Online® and Mobile Banking®.

Yes! When you connect your cards through online banking you are connecting all of the cards associated with that account, including any sister cards.

Getting Paid

Paymi will automatically remove the amount of cash back you originally received on the purchase you returned. If you only return a portion of your total purchase you will still receive cash back on the rest of the purchase you have not returned.

Yes! You will receive your cash back from Paymi on top of any loyalty points you are collecting from our partner brands.

Yes! You will receive your money from Paymi on top of any cash back you receive through the same credit and debit cards.

Simply go to your Cash Back history and click the Redeem Now button next to your balance. Once you have a balance over $2.00 you’ll be able to send an Interac money transfer to yourself with your cash back. There is a $1.50 Interac fee if your money transfer is under $25. Paymi will cover the Interac fee for transfers over $25!

Great question! The more cards you connect to Paymi and the more you shop with our partners the more cash back you will collect!

Cash back will appear in your account 5 to 7 days after the purchase date unless stated otherwise on the offer card. Some partners may not release cash back until the return window passes, in which case it could take up to 90 days for cash back to appear in your account. We encourage you to review the information icon on the offer card for full details before shopping.

Click to Earn offers are exclusive to online shopping and require you to shop through the offer card in order to receive cash back. Shopping through the offer card creates a shopping trip that allows us to deliver your cash back after you complete your purchase. Offers in the My Offer section will apply to both in-store and online shopping, if applicable, and cash back is triggered when you shop with a connected card. Full details can be found on each offer card when you click the information icon.

Your Account

You may update your email address by clicking on My Account and selecting Settings, then choosing the Email section of the page. Here you will be able to enter your new email address and current Paymi password to begin using your new email.

You may update your password by clicking on My Account and selecting Settings. In the Password section of the page you will be able to create your new password. You will also be asked to re-enter your current password in order to create a new one.

Yes! Paymi does have an app, you can find it in the App Store and Play Store under Paymi.

Yes! You are welcome to view your account by logging in at https://app.paymi.com.

You may unsubscribe from Paymi emails by clicking on Settings under My Account, then select the Notification section of the page. Here you will be able to unsubscribe from receiving emails from Paymi. You can always re-subscribe to Paymi’s emails on this page by simply clicking the box. You can also click the unsubscribe button at the bottom of any Paymi email you receive.

Cash back will appear in your account 5 to 7 days after the purchase date unless stated otherwise on the offer card. Some partners may not release cash back until the return window passes, in which case it could take up to 90 days for cash back to appear in your account. We encourage you to review the information icon on the offer card for full details before shopping.

Security & Privacy

To personalize your Paymi experience we ask that you confirm your name, gender, date of birth and email address.

YWhen you connect your credit and debit cards through online banking it allows Paymi to give you your cash back, automatically!Paymi never receives your online banking login credentials and is not able to deposit or withdraw money from your bank account, this is why you receive your money through Interac e-Transfer.

Paymi receives read-only transaction-level data so that our system is able to recognize when you have made an eligible purchase so we can deliver your cash back.

No. Paymi never receives your online banking login credentials and is not able to deposit or withdraw money from your bank account, this is why you receive your money from Paymi through Interac e-Transfer.

No. Paymi never receives your online banking login credentials and is not able to deposit or withdraw money from your bank account, this is why you receive your money from Paymi through Interac money transfer.

Paymi and CIBC Partnership

Yes. You can use Paymi with most CIBC chequing accounts, savings accounts, credit cards and prepaid reloadable gift cards. A few bank accounts and credit cards are excluded:
  • CIBC Bank USA Smart Account™
  • CIBC US$ Personal Account
  • CIBC U.S. Dollar Aventura® Gold Visa* Card
  • CIBC Aventura® Visa* Card for Business
  • CIBC Aeroplan® Visa* Business Card
  • CIBC bizline® Visa* Card
  • CIBC Aventura® Visa* Card for Business Plus
  • CIBC Aeroplan® Visa* Business Plus Card
  • CIBC Corporate Classic Plus Visa* Card
  • CIBC Smart™ Prepaid Travel Visa* Card
  • Prepaid non-reloadable gift cards

CIBC partnered with Paymi to provide their clients with additional opportunities to earn cash back! Are you a CIBC client? CIBC clients may click here to begin the registration process. During registration you’ll be able to authenticate yourself with CIBC using the same card number and password used to sign on to CIBC Online® and Mobile Banking®.