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We are always happy to chat with you!

Our support hours are Monday to Friday 9am - 6pm.

Most Commonly Asked Questions


How long does it take to see the cash back rewards in my Paymi account?

It usually takes 1 to 2 business days for the cash back rewards to show in your account. Some might take up to 5 business days.


How do I connect my credit and debit cards to Paymi?

During the registration process you will be asked to log into your online banking portal using the same card number and password you would with your bank. When you connect your cards through online banking Paymi will automatically add extra cash back to all of the credit and debit cards attached to your account!

Are you a CIBC client? CIBC clients click here to begin the card linking process directly through CIBC Online® and Mobile Banking®.

Full FAQs